Voice Support

With flexible and affordable communication solutions, EMAYYAM helps companies to streamline the Customer Retention, engagement & Relationship Management process. Whether be it through the cloud or on-premises, EMAYYAM provides Offshore BPO & Call Centre services to International Businesses, offering a seamless experience. The services on offer include inbound/outbound voice support, email, SMS, chat support, and social media connect at all times, helping large to small organizations, achieve complete customer satisfaction automatically increasing the reach, building brand image resulting in business growth and revenues. Our list of services includes

For any company to overcome the challenge of changing customer behavior and survive in the competitive business environment, they must have an efficient customer care or support team, besides having a great product or a service, to ensure customer happiness. EMAYYAM offers high-quality inbound call center services to various organizations and helps them in improving their customer communication and retention of their customer base. The domain experts at EMAYYAM are well trained and are effective in managing communication with the customers. Their customer-centric approach increases business growth and profitability for our clients at an affordable price, reducing operational costs. The following are the services offered at our inbound call support segment.

  • 24*7 Customer Support (Help desk/Technical Support)
  • Answering/ Inquiry Service
  • Inbound Sales & campaigning Service
  • IVRS

EMAYYAM caters to worldwide organizations with its wide array of call center and BPO solutions. With specialists handling outbound call center services, EMAYYAM helps its clients to create or develop new businesses, attract a customer base and increase revenue. With customized and cost-effective solutions on offer, the operational costs are reduced and efficiency is achieved by delighting the customers. The range of outbound services provided are as follows,

  • Telemarketing
  • Setting up Appointments
  • Follow-ups/Callbacks
  • Remainder & Collections
  • Feedback, Research & Survey
  • Voice Broadcast

Today, the world is ruled by digital technology and it is essential to be in touch with the customer at all times to gain brand loyalty. EMAYYAM offers cost-effective mailing services, so that the updates, new product releases, and other information are shared with the customers regularly to keep them abreast of the developments. These apart, seasonal greetings, anniversary wishes, and reminder emails help the companies to be in the network of their customers. The mailers can be single-page flyers to product catalogs, brochures, and other advertisement materials. EMAYYAM assists its customers in framing up attractive content, aesthetic design, print, and online delivery of the files to the target audience of its customers. The portfolio includes

  • Mailer Content Development (Technical/ product information)
  • Mailer design (Appealing design & presentation)
  • Mailer dispatch
  • Customer database management & Updating
  • Follow-up/ Surveys